Internet Privacy and Cookies Policy

At The Alan Mattey Group, we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy document (the "Policy") has been provided by the legal resource DIY Legals and reviewed and approved by their solicitors.

This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Policy from time to time so please do review this Policy regularly.

Information That We Collect

In running and maintaining our website we may collect and process the following data about you:

* Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

* Information provided voluntarily by you. For example, when you register for information.

* Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the "settings" section of your computer. For more information please read the advice at AboutCookies.org.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

* To provide information to you that you request from us relating to our services.

* To inform you of any changes to our website, services or goods and products.

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

* In the event that we sell any or all of our business to the buyer.

* Where we are legally required by law to disclose your personal information.

* To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £35.00 to cover costs incurred by us in providing you with the information.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at info@grgroup.co.uk

GDPR Policy

Each of the entities within the The Alan Mattey Group are separately registered with the UK Information Commissioner’s Office in compliance with the General Data Protection Regulation ((EU) 2016/679) (GDPR).

As Landlord’s we should hold the following information on all leaseholders;

• Your Title

• First Name

• Surname

• Postal address

• Email address **

• Telephone Number **

** having now launched our portal at www.grgroup.co.uk we would be most obliged if you could check your contact details and add your email address and phone number as applicable.

We require this information to meet our contractual landlord obligations for your property.

Personal data will sometimes be passed to relevant third parties in order to perform services requested by you or as prescribed in your lease. These may include:

• The Freeholder or intermediary landlord ( if applicable)

• Insurance Agencies

• Legal representatives

• Managing Agents

• Contractors instructed in the maintenance of the building

• Debt collection agencies.

We will keep this information for as long as you have an interest in the property.

It is important that the personal information we hold is accurate and current. Please inform us if your personal information changes during the provision of our services.

Under certain circumstances, you have the right in law to:

• Access your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information that we hold about you and to check that we are lawfully processing it.

• Request that any of the personal information that we hold about you is updated with the correct details.

• Ask us to delete or remove personal information where there is no good reason for us continuing to process it.

• Restrict our processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

• Request the transfer of your personal information to a third party.

If you want to review, verify, correct or request erasure of your personal information, or request that we transfer a copy of your personal information to another party, please contact us by emailing info@grgroup.co.uk or write to us at the address below.

You will not have to pay a fee to access your personal information (or to exercise any other rights). However, we may charge you a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in certain circumstances.

We made need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. You have the right to complain at any time to the Information Commissioner’s Office (ICO), if you feel we are not dealing with any data protection issues at https://www.ico.gov.uk